Cancellation/Refund Policy

Coverage and Scope

This refund policy covers the treatment of refunds by Jet International Travels & Tours Pvt. Ltd. (hereafter mentioned as the 'Agency', 'US', 'WE', 'OUR'.)and/or a website owned and operated by the Agency.This refund policy does not apply to the practices of third party companies that the Agency does not own or control, or of persons that the Agency does not employ or manage, including any third-party service and/or product providers bound by contract and any third-party websites to which the Agency website link.

Filing a complaint

The Agency believes that every service it starts or pledges is for the satisfaction its customers.The Agency would require you to register your claims/grievances through any of the following method.

Eligibility for refund

The Agency takes every service provided by it very seriously and ensures that the same is handled in a professional manner and the client gets the result as per the terms and conditions of the proposal. However, if the client is not happy with the service and has gone through the dispute resolution process, we do consider refund requests as per the following schedule:

Cancellation of the service by the client/customer

Refund through proper channel will be initiated after deducting the cancellation charges. The Cancellation charges agreement can be obtained from the office.

Cancellation of the service by the Agency

The Agency is not liable to any refund whatsoever if the cancellation of its service is due to Natural disaster, terrorist activities, Road blocks due to labour/political strikes or any reason whatsoever, Government or Police intervention resulted due to any reason not under the purview of the Agency, or any other reason whatsoever to which the Agency is not directly or indirectly responsible for its occurrence.However if the Agency is independently responsible for the cancellation of the service as in the opinion of the appointed Arbitrator, it would then be liable for full/ partial refund (as decided by the Arbitrator) to its clients affected by the service cancelled.

Limitation of Liability

The Agency liability is limited to the value of the portion of the service (as per the proposal of the Agency) which stands incomplete at any given point of time. At any point of time, the Agency cannot be held responsible for losses arising out of the services delivered / not delivered or the delay in the same.

Processing of Refunds

Refunds will be processed within a maximum of 45 business days from the cancellation date subject to approval from the respective airline. The refund amount due will be given in the form of a refund cheque in favour of the passenger.

Policy Changes

The Agency may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of the Agency website after any such amendments signifies your acceptance thereof.

Contacting us regarding our refund policy

If you have questions or suggestions about this refund policies please contact us at our office.